Lifetime Warranty for Digital Albums

Have you ever imagined being able to offer lifetime warranty on your customers’ digital albums? This unusual practice shows a commitment to quality and, above all, to the trust that the company that offers this differential has in its products and services.

Today, we’ll talk about Digibook’s work in the production of Digital Albums and all of the after-sales support offered, such as the lifetime warranty.

Let’s better understand how it works?

The lifetime warranty: yes, it exists!

Answering the question that titles this publication, yes, the lifetime warranty exists! We know it is not common, but Digibook offers it as a differentiator.

As the company’s focus is on the quality of the end product and the customer experience, securing a repair or replacement comes as part of the job.

Moments that are eternalized in memory are also eternalized in quality albums. So why not offer a lifetime warranty on something that, barring accidents, will last forever?

By the way, the interesting thing is that you, professional photographer, can pass this differential on to your clients! If Digibook guarantees restoration or replacement for manufacturing defects, it means that its customer is also privileged with this condition.

It is important to emphasize, however, that you must comply with all Conservation Standards to have the lifetime warranty. Therefore, in cases of accidents that are not related to previous factory defects, the lifetime warranty is not applicable.

That is, the lifetime warranty is applicable in case of problems with the cover, block, glue, creases, manufacturing defects or imperfections.

How is Digibook able to guarantee the quality of digital albums to apply the lifetime warranty?

First, we check our machines on a daily basis to make sure they are working properly. After the review, we perform several printer color accuracy tests so that the final color is as accurate as what the photographer edited.

But not all processes are automated. Nothing like our own hands to reinforce confidence and security in what we produce, right? All finishing processes are handcrafted with the aid of machinery, together with a careful quality control that is done in a particular way, as we understand that this reduces the probability of defects before the product is shipped.

We understand that, even with all these precautions, some imperfections can go unnoticed and it is for these cases that we apply the lifetime warranty.

It’s a way of not harming you, the photographer, or your client, and also to learn from our mistakes.

When a problem is flagged, we take care to review the entire process involved in producing digital albums, in order to understand what went wrong and how to prevent such problem from recurring.

Digibook perpetuates moments in digital albums. So it makes perfect sense for us to offer a lifetime warranty on these products, right?

How to order a digital album with Digibook?

Ordering the album is very simple: just register on the Digibook website and, at first, see all the options and product details. Our team will validate your registration so you can then access prices.

Then, define the characteristics of the album according to what you and your customer want, and then finalize the purchase. After confirming your data, upload the photos that will be part of the digital album and, finally, make the payment.

Digibook guarantees guarantees delivery with certified carriers to the entire territory of the European Union, but asks for a period of up to ten working days to make the album.

Keep following our blog for more news about the world of photography and digital printing!

The main photo that illustrates this article is by the photographer @Tiago Muraro